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We will accept orders for RAZA from December 8, 2020 at 10am Central US Time to 3pm Central US Time on
December 30, 2020. We thank you for your business and support! Please review the important details about
our ordering and shipment policies.
RAZA Orders
RAZA Ordering Summary
Starting off with excellent customer service and a reliable product are both important to us. That means that when a customer sends us a payment or deposit we want to deliver the best quality product as quickly as possible.
Two factors will primarily affect quality and delivery for RAZA orders: early customer feedback and managing supply chain bumps. First, it is in all our best interests to use a slow and steady approach at the beginning. This is the only way to quickly refine and improve our product and line based on early customer feedback. Second, the pandemic has disrupted supply chains in every industry. As a new manufacturer, we still need to ensure our vendors can deliver consistent quality working components in the quoted lead times.
Ramp up for RAZA
As of the time of opening orders, nearly all pinball manufacturers are experiencing supply chain disruptions and backlogs of orders primarily due to the order volume and the pandemic. Vendors face similar issues and lead times for metals, plastics, componentry and backlit panels are all unpredictable and much longer than pre-pandemic. Even prior to the pandemic many new pinball releases often took 4-6 weeks for manufacturing to ramp up after opening orders, and took months to fulfill all orders. Our RAZA run will be no different.
We plan to ramp up our lines in a slow, controlled manner using phases with a goal to finish and ship all RAZA orders in less than four months. The first three phases will only be games meeting UL certification for North America/Canada. As CE and other international certifications will still be ongoing, we will not ship international orders until the fourth phase at the earliest.
- Phase 1: Approximately six weeks as the first games reach customers, with us alternating between Arcade and Xtra editions (backlit side panels being the primary delays for Xtra editions).
- Phase 2: Approximately four weeks, with the goal of increasing games leaving per week to 30.
- Phase 3: Approximately four weeks, with the goal of increasing games leaving per week to 40.
- Phase 4: The balance of domestic orders and all International orders.
Shipping Priority list
Buyers may choose between placing an order with a non-refundable deposit, or paying for their purchase in full. The only difference between the two options is the order in which we will ship games. Since RAZA is a limited run, non-refundable deposits allow us to accurately order low volume part orders. Any customer wishing to back out of an order may convert any non-refundable payment to store credit, good for one year thereafter.
After Phase 1, we will prioritize Xtra editions over Arcade editions, and prioritize Buyers who have tendered full payment over those who only put a deposit down. International orders will be fulfilled as soon as certifications are approved for the respective region or country, using the same priorities. In summary, the manufacturing and shipping priority after Phase 1 is:
- US customers Xtra Full Payment
- US customers Ae Full Payment
- US customers Xtra Deposit Only
- US customers Ae Deposit Only
- All International customers, grouped by region
Payment Methods
| Ae | Xtra™ | |
|---|---|---|
| United States |
Full Payment by Check, Wire, or Major Credit Card
10% Non-Refundable Deposit with Balance Due Prior to Shipment |
Full Payment by Check, Wire, or Major Credit Card
Full or Partial Payment with Store Credit 20% Non-Refundable Deposit with Balance Due Prior to Shipment |
| International |
Full or Partial Payment in US Dollars by Check, Wire, or Major Credit Card
Or other Terms permitted by your Distributor |
|
UPDATED 12.29.2020
We have received a few important questions about our orders that we would like to answer before orders for RAZA end.
How many units have sold?
We will release order and production information for archival purposes in late January.
Does the suffix of my order number equal the number of games sold?
No.
Will I ever get my game?
If you are reading online posts questioning the company's viability or whether you will ever get your game, then we would point out the obvious...consider the source. Like any business, we care about taking care of our customers and fulfilling promises made. We have done so and will continue to do so. If you have concerns or questions, we are here to answer and provide reasonable due diligence.
Why do I have to sign a contract to buy?
The legal agreement to purchase RAZA and the method of agreeing to it was recommended by our law firm. The agreement's terms are standard that one would see for any consumer purchase or accessing any website. If you've bought anything containing a warranty before or ever visited a website you already have agreed to same or similar terms. On the other hand, the method we chose for signing the agreement (i.e. using Docusign) is unlike many purchases. In nearly all online or in store purchases the adhesion contract is forcibly implied, consented to, or accepted by less visible means. Our law firm counseled that we should use a transparent and manual method, including one with a signature. We will review feedback with our law firm to see if it makes sense to change the method of the agreement for future purchases.
Why is there blanket indemnification in your purchase agreement?
First, there isn't. We cannot give legal advice but the clause does not say or do what some of the emails and phone calls questioning this provision says it does. Second, the indemnification clause in the purchase agreement is standard language found in nearly all contracts if you've ever bought a product or service before. Just because you didn't have to transparently and manually sign an agreement doesn't mean that there wasn't the same blanket clause in the often hidden legal warranty, store policies, purchase contract, or terms of use for those transactions.
Will there be more RAZA's to buy later on?
We will never make RAZA again. However, we will round up our production lots; meaning there will be a few extra units available after the run. We will sell those for the real price of $8,000 base price for the Arcade Edition, and $13,000 flat fee for the Xtra Edition. Those real prices reflect the market value of the technology and standard components of the machines, and do not reflect the current discounts provided for start up risk and delays in receiving games.
When will my RAZA be delivered?
We will provide updates as production and shipments happen. We expect to be done with RAZA production well before the stated Phases.
What is your next Game? When is Goonies coming out?
We will make those announcements when we get closer to deliverables for those titles.